How can we help?
Answers to common questions, and a real person when you need one.
Contact us
Found a bug or have a question? Tell us your macOS version and what you were doing.
support@crate.appLicense recovery
Lost your Crate Pro key? Email us from the address you used to buy it and we’ll send it again. To move a license, deactivate it in the app first.
Recover my licenseFrequently asked
Does Crate upload my files?
No. Every conversion, scan and background removal runs on your Mac. Crate has no servers to send files to.
Is anything deleted permanently?
No. App removal and cleanup move items to the Trash, so you can put anything back. If an extraction fails, the original archive is left alone.
Why do some formats need extra tools?
For niche formats Crate uses free, well-known open-source tools like ffmpeg, LibreOffice and calibre. It only offers those formats once the tool is installed, and Settings shows the install command for each.
Does it replace Finder?
No. It sits beside Finder: in the right-click menu, in the menu bar, and anywhere you can drag and drop.
What do I need to run Crate?
macOS 14 Sonoma or later. Crate is built for Apple silicon.
Can I use it on more than one Mac?
Yes. One Crate Pro key covers a few of your Macs. Deactivate a Mac in the app to move the license to another one.
A format I need isn't offered.
It may need a free optional tool. Check the Formats page, install the tool, and Crate will offer the format. Settings shows which tools are installed.
Where did the files I removed go?
To the Trash. Open it from the Dock to put anything back.
Does Crate work offline?
Yes. Everything runs locally. Crate Pro needs to go online to activate, then checks the license at most every 30 days.